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Grievance Redressal / Escalation Matrix

If you have a grievance, you can reach out to our Support Team for assistance.

Details of designation Contact Person Name Address where the physical address location Contact No. Email-ID Working hours when complainant can call
Customer Care Manish Sahu Office No. 1308, 13th Floor, Sky Corporate Park,, Vijay Nagar, Indore, INDORE, MADHYA PRADESH, 452010 +91 9977884500 info@tradeviaresearch.com Mon-Sat
09AM – 05 PM
Head of Customer Care - - - - -
Compliance Officer Manish Sahu Office No. 1308, 13th Floor, Sky Corporate Park,, Vijay Nagar, Indore, INDORE, MADHYA PRADESH, 452010 +91 9826543456 info@tradeviaresearch.com Mon-Sat
09AM – 05 PM
CEO - - - - -
Principal Officer Manish Sahu Office No. 1308, 13th Floor, Sky Corporate Park,, Vijay Nagar, Indore, INDORE, MADHYA PRADESH, 452010 +91 9826543456 info@tradeviaresearch.com Mon-Sat
09AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI.For more details go to: - https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in